Our dispatcher will call and schedule an appointment with you. A technician will come out to your location. They will meet with you to discuss your AC issues and proceed to the equipment for evaluation. Repairs can be approved on the spot. If we have the part or need to drive to a supply house to pick it up, we will get it done with your approval. If the repairs are extensive there will be an email sent to our service estimating department. Prices will be gathered and a proposal will be created for your review and approval. Once approved, the parts will be ordered and work scheduled.